Terms and conditions


Check-in hours are from 15:00 and until 23:00. Please notify by email, phone or WhatsApp of your approximate arrival time.

The check-out time is at 12:00 hours of the day, in case of vacating the room later on the same day will be charged half rate plus taxes.

It is not allowed to enter with cell phones for the bearers of a daypass or guests, being only the guests who can make use of their cell phone within the facilities. Security staff may at any time request guests who are not guests to store the cell phone in the lockers dedicated to this purpose. Refusal by the guest may lead to a request to leave the place without possibility of reimbursement.

Persons under the age of 18 are not allowed.

Smoking is not permitted in the rooms or in the bar.

Any physical or verbal aggression against any of the guests, guests, hotel staff and collaborators is grounds for expulsion.

To confirm your reservation on our website or by phone you need to provide a valid credit card, which will be debited the equivalent of 50% of the total amount of the stay one month before the arrival date. It is also possible to make a deposit or bank transfer to confirm the reservation.

Reservations can be cancelled or modified free of charge up to 10 days prior to arrival. After this period the deposit is charged for modification or In case of no-show on the day of your arrival, the total stay will be charged plus taxes for No Show. 

The cost of the extra person is 50 USD per night. In case of missing the room key will be charged 20 USD plus tax.

Taxes applicable to our rates are 16% VAT and 2% accommodation, which are not included in the room rate.

The guest accepts that the debit authorization issued when registering on the guest’s credit card, can be used to settle all expenses, including accommodation, other extras and property damage, if payment is not made by other means at the time of check-in or out. A lock of USD 200 will be made as a security deposit, the remaining balance will be refunded at check-out.

You are allowed to be naked in the rooftop area and inside the Get Naked pools. In the same way guests of rooms 1, 2 and 3 can be naked on the terraces of their rooms.

Any sexual intercourse in the common areas of the hotel is strictly prohibited.

It is prohibited to enter any type of illegal and narcotic drug, as well as its consumption within the facilities.

It is forbidden to use any horn or sound equipment in the common areas of the hotel, especially from 11:00 pm and until 11:00 am.

In case of non-compliance with the internal regulations of the hotel, the management can request the eviction of the facilities without possible reimbursement.

At the time of booking you confirm that you know and accept our policies.

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